East Sussex · Heat pump installation
Cross in Hand air source heat pumps
Looking for air source heat pumps in Cross in Hand? We diagnose first, fix the price and book the work around you, then sign it off with written records.
- Checking emitters for a heat pump
- Not knowing whether a grant applies
- Choosing between air-to-water and air-to-air
How we handle air source heat pumps in Cross in Hand
Every installation starts with a heat loss survey. That tells us how much heat the home needs, room by room so the system is sized to match. Sizing by rule of thumb is not good enough. Typical jobs include working out whether radiators need upsizing and checking eligibility for a heat pump grant, across hot water cylinders, air-to-water heat pumps and radiator systems.
If your home in or near Cross in Hand is heated by oil, LPG or electric heaters with no mains gas, the Boiler Upgrade Scheme adds an extra £1,500 until March 2027 for an air source or ground source heat pump.
Equipment warranty comes from the manufacturer, on its own terms, and we set them out on your quote. Each brand sets its own conditions, and we are happy to talk you through them.
- Place
- Cross in Hand (TN21)
- Region
- East Sussex
- Prices
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Approvals
- NICEIC and F-Gas, MCS
- Quotes
- Fixed after a survey or photos
- Call
- 07833 053749
- Last updated
- 30 October 2026
FAQs for Cross in Hand
Will you come out to Cross in Hand?
Yes. Cross in Hand is within the area we cover across London and the South East. Send a few details and pictures, and we reply the same working day.
Do you cover Cross in Hand for air source heat pumps?
Yes. Cross in Hand is one of the places we cover. Get in touch with the details and we reply the same working day.
How much does an air source heat pump cost?
Air-to-water systems are £8,000–£16,000 (0% VAT on homes), before any grant. Your price depends on the survey, the emitters and the hot water and the quote is fixed.
Will my radiators work with a heat pump?
The heat loss survey answers that, room by room. Rooms where the radiator is big enough stay as they are and any changes are in the quote.
Can we book visits on a schedule?
Yes. We offer maintenance contracts, set at the interval the system and the manufacturer’s terms need. Each visit is written up, with F-Gas records where refrigerant work is involved.
Whose job is it to check the system for leaks?
The F-gas rules share it between the equipment’s operator and the engineers who work on it. How often depends on the size of the refrigerant charge in tonnes of CO2 equivalent: at least yearly for 5 to under 50 tCO2e, and every 6 months for 50 to under 500 tCO2e.
Can I do the refrigerant work myself?
No, not the refrigerant side. The F-gas rules require certified companies and qualified engineers for it, and a new electrical circuit is notifiable building work unless a registered competent person does it.
Why act early in Cross in Hand
Replacing a boiler in a hurry when it breaks leaves little time to consider a heat pump. Planning ahead gives time for the heat loss survey, the design and the grant application before you need the heat. Booking before summer means the work in Cross in Hand is done before the hot weather.
Every job is different, so we price each one individually. The system, the access, the pipe routes and the parts involved all play a part.
Why us?
- Leading brands including Daikin, Mitsubishi Electric and Fujitsu
- 24/7 emergency line for breakdowns
- An F-Gas certified company, as the law requires
- A fixed price before any work starts
Take a look at what air conditioning costs or our accreditations.
Before you call an engineer
On air conditioning, the filters in the indoor unit are normally the one part owners can clean, if the manual says so. With the power off, they lift out, can be vacuumed or rinsed and must be fully dry before they go back. On a heat pump, the equivalent is keeping the outdoor unit clear and checking the controls.
Some faults have simple causes you can check first: check the mode, the set temperature, the remote’s batteries and the breaker. If a breaker trips again after you reset it, leave it off and call us on 07833 053749.
Also near Cross in Hand
What else we do in Cross in Hand
Different systems, different jobs
Hot water cylinders
Hot water from an air-to-water system is stored in a cylinder. The survey looks at where it can go, especially if you have a combi boiler.
VAT on heat pumps
For air-to-air systems, HMRC’s view depends on the product and the situation and the VAT is confirmed on your quote.
What a heat pump looks like in Cross in Hand
At about 39 miles from central London, Cross in Hand sits inside the area we cover across London and the South East. The 2021 Census found about 69% of households in detached or semi-detached houses. Detached and semi-detached houses usually have room for the outdoor unit and a cylinder.
Sizing comes from the heat each room loses on a cold day, not from the size of the old boiler. Live in one of the older houses around St Bartholomew? Expect the survey to look closely at heat loss and at the building’s planning status.
Cross in Hand is about 5 miles east of Uckfield, in East Sussex. Whatever kind of property you have in Cross in Hand, our engineers can help with air source heat pumps. You will hear back from us the same working day, and there’s a 24/7 emergency line. Across East Sussex, we cover 289 places, Cross in Hand among them. Eastbourne is in our area too, about 13 miles from Cross in Hand.
Not far from Cross in Hand, a recent job of ours was on Station Road, Heathfield (TN21), about 2 miles east: installing three LG cassette units in the main open-plan office space, which occupies the former school hall with original high ceilings and large Victorian windows.
Whether you’re on Fir Grove Road, Windmill Place and Dads Hill or anywhere close by, our engineers can take on the work. Our working area takes in TN21. Places around Cross in Hand that are also on our list: Roser's Cross (1 mile south-west), Waldron (1 mile south-west), Heathfield (2 miles east), Sandy Cross (2 miles south-east) and Lions Green (2 miles south). We also work in nearby towns such as Eastbourne (13 miles south), Bexhill-on-Sea (14 miles south-east), Seaford (14 miles south) and Lewes (11 miles south-west).
What’s near Cross in Hand
Around Cross in Hand, our work takes us to homes and businesses near Passingworth Park and the streets around them. Cross in Hand’s nearest station is Buxted station, roughly 3.9 miles west. A little further out are Sussex Farm Museum (2.8 miles south) and Tickerage Castle (2.9 miles west). For a walk, there’s Selwyns Wood.
How the visit works
Our engineers bring the tools, gauges and access equipment the job needs. All we ask is clear access to the units, or to where they’ll go, and to the consumer unit. The visit takes a few days for most air-to-water installations, with air-to-air systems often quicker. Photos of the room and the outside of the property help us plan a visit to Cross in Hand.
- First we find out about the property, the heating you have now and what you are hoping for.
- On the visit we calculate what every room loses on a cold day, then check the radiators, room for a cylinder and outdoor unit options.
- You get a fixed-price quote, with any grant you are eligible for and the VAT explained.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- The system is commissioned and registered under MCS, and we show you how to use it.
Before we arrive
- Plan for pets to be kept clear during the visit
- Clear a path to the units and the space around them
- Mention any roof access, ladders or high-level work
Getting a quote
Photos are the fastest route to a quote: the room or the existing unit, the outside wall or roof where the outdoor unit sits or would go, and the label on any existing unit. Tell us the address and what you need, and simple jobs can often be priced without a visit.
Read more
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager