West Sussex · Heat pump installation
Heat pump installers in Balls Cross
Our engineers work in Balls Cross on heat pump installation. Diagnosis first, a fixed price and proper paperwork when we finish.
- Deciding on the outdoor unit position
- Choosing between air-to-water and air-to-air
- Checking whether planning permission is needed
Looking after your system
To keep the system working properly:
- Seal draughts where you can
- Keep radiators clear
- Book a yearly service
Once commissioned, we register the installation with MCS and give you the certificate. File it with the warranty documents, as you may need it later.
Let the heat pump run steadily rather than switching it on and off as explained at handover.
Air source heat pumps in Balls Cross, done properly
Air-to-water heat pumps heat your hot water through a cylinder. If you have a combi boiler and no cylinder, the survey looks at where one could go. With air-to-air, hot water has to come from something else. Common call-outs are for questions about the Boiler Upgrade Scheme and radiators that may be too small for a heat pump, across hot water cylinders, radiator systems and air-to-water heat pumps.
In a place like Balls Cross, some homes are listed, and permitted development does not cover listed buildings, so consent comes first.
Refrigerant work is written up in the F-Gas records: what was done, the refrigerant type and any amount added or recovered. Keep the records with the manual and the warranty documents, ready for the next service or a warranty query.
- Place
- Balls Cross (GU28)
- Region
- West Sussex
- Pricing
- A fixed price before work begins
- Price guide
- £8,000–£16,000 before the grant, 0% VAT on homes
- Certified
- NICEIC approved, F-Gas certified, MCS
- Call
- 07833 053749
- Reviewed
- 30 October 2026
Safe owner checks
Never try to top up, release or handle refrigerant yourself. The law requires anyone working on equipment containing F gas to hold the right qualifications, and the company to be certified, and refrigerant lines can cause cold burns. A suspected leak is our job, not yours.
Before you call us about a fault, a few checks can save a visit: check the mode, the set temperature, the remote’s batteries and the breaker. If the breaker trips a second time, leave it off and call 07833 053749 or write to us at info@aircondoctor.co.uk.
FAQs for Balls Cross
Will you come out to Balls Cross?
We do. Villages and hamlets get the same service as the bigger towns. We are based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
Can I get the Boiler Upgrade Scheme grant in Balls Cross?
Balls Cross is in England, where the Boiler Upgrade Scheme runs. Whether your home qualifies, and for how much, depends on the type of heat pump and the heating it replaces. You do not apply yourself: the MCS certified installer does, which is us.
Do you offer emergency call-outs?
Yes. For anything urgent, such as a system failing in a server room or water leaking from a unit, ring our 24/7 line and we’ll agree what happens next.
Can you look at a system you didn’t fit?
Yes. We look at it first and tell you what we find, including anything about the original installation that needs putting right. Any work is priced before it goes ahead.
Do you work for landlords and businesses?
Yes. From a single let flat to offices, shops and public buildings, we work the same way: a look first, a fixed-price quote and written records.
How soon will you get back to me?
We reply to enquiries the same working day. For a breakdown that can’t wait, call our 24/7 emergency line.
Will you make a mess?
We put dust sheets over floors and furniture near the work first, and the area is kept tidy throughout. At the end, we clear up and show you what we have done.
What affects the quote in Balls Cross
A fixed price needs a few facts first. We check:
- One-off work versus a regular service cycle
- Whether it’s a simple split or a larger system
- The condition of any existing system
The price reflects the work, not guesswork. That’s why every job is looked at first, and why the quote is fixed before we start.
Before you get in touch
Simple jobs can often be priced from pictures and some basics. Useful things to send:
- Wide pictures of the room or the existing unit
- A close-up of the unit’s label showing the model number
- The address and the type of property
Getting a quote is straightforward. Send a few details and photos, and we reply the same working day. Where a survey is needed, we arrange a time that suits you.
How it works
The work area is kept tidy throughout, with dust sheets down and offcuts and packaging cleared up. Any holes, fixings or cable routes are agreed with you before we drill. The visit takes from a couple of days to around a week, depending on the system and how much of the heating changes. Seeing the property in photos first means the trip to Balls Cross can be planned properly.
- We talk through your home, your current heating and what you want from a heat pump.
- We survey the home room by room for heat loss, and check the emitters, hot water and outdoor unit position.
- You get a fixed-price quote, with any grant you’re eligible for and the VAT explained.
- We fit the outdoor unit and connect it to the heating, hot water and controls.
- We commission the heat pump, complete the MCS paperwork and talk you through the controls.
Before we arrive
- Clear access to the fuse board
- Arrange for someone to be there to let us in
- Tell us about any building rules, permits or sign-in
Ask for a quote
Every quote starts with a look at the job, from a site survey or, where the job is straightforward, from pictures and measurements. After that, we send a fixed price so you know the cost before we begin.
Related advice
Nearby places to Balls Cross
Other services in Balls Cross
Air source heat pumps around Balls Cross
On the National Heritage List, around 8 entries fall within 0.5 miles of the middle of Balls Cross; Ivy Cottage (grade II) is one. So the heat pump survey asks two extra questions here: is the home listed, and is it inside a conservation area? VOA council tax data put about 43% of homes in and around Balls Cross before 1919, and the last census (2021) found about 73% of households in detached or semi-detached houses. Older homes can lose heat faster, so a room-by-room heat loss calculation, and sometimes insulation or larger radiators, comes before sizing a heat pump. Detached and semi-detached houses usually have room for the outdoor unit and a cylinder.
Live in one of the older houses around Holy Trinity Church? Expect the survey to look closely at heat loss and at the building’s planning status. If your home is listed, like Petworth House about 2.9 miles south, listed building consent comes before any heat pump work.
Balls Cross is about 12 miles west of Horsham, in West Sussex. We cover Balls Cross for air source heat pumps, along with the rest of West Sussex. Count every place we list in West Sussex and you reach 371, with Balls Cross on the list. For properties nearby, see our Horsham page (12 miles or so).
The closest recent job we can point to from Balls Cross was on Lower Street, Pulborough (RH20), about 6 miles south-east: installing a Daikin multi-split system serving the restaurant dining area, the private function room and the bar area as part of a major refurbishment programme.
If your postcode is in GU28, you are inside the area we cover. Other places close to Balls Cross include Kirdford (2 miles east), Mackerel's Common (2 miles north-east), Plaistow (3 miles north-east), Ifold (4 miles north-east) and Wisborough Green (4 miles east). Larger places within reach include Horsham (12 miles east), Chichester (15 miles south-west), Littlehampton (15 miles south) and Rustington (15 miles south).
What’s near Balls Cross
A little further out are Lodsworth Castle (4.7 miles south-west). For a walk, there’s The Mens and Shillinglee Lake.
From one of our customers
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager