Kent · Heat pump installation
Heat pump installation in The Moor, Kent
Expert air source heat pumps for The Moor: diagnosis first, then a fixed-price quote, the work and written records. Ask us for a fixed-price quote.
- No space for a hot water cylinder
- Radiators that may be too small for a heat pump
- Comparing heat pump types
FAQs for The Moor
Does the Boiler Upgrade Scheme cover homes in The Moor?
Yes, if the home and the heat pump meet the scheme’s rules: The Moor is in England, where it applies. It gives £7,500 towards an air-to-water or ground source heat pump, or £2,500 towards an air-to-air heat pump that replaces the fossil-fuel heating and meets the whole home’s heating need. As an MCS certified installer, we apply for it on your behalf.
Is a heat pump in The Moor permitted development?
The answer turns on the property and where the outdoor unit would sit. The centre of The Moor is in a conservation area. The permitted development rules for heat pumps leave out listed buildings and stop outdoor units going on road-facing walls or roofs in conservation areas. Anything outside the rules needs an application, and we raise it with the planning department at Tunbridge Wells council, typically the authority for The Moor first.
Can you look at a system you didn’t fit?
Yes. We work on systems fitted by other installers as well as our own from all the leading brands. Send us the make and model, and any records you have.
Will my radiators work with a heat pump?
Some radiators may be fine as they are, and some may need to be larger. Heat pumps run at lower flow temperatures, so radiators give out less heat, and the survey checks each one.
What does F-Gas certified mean?
Companies working on equipment that contains F gas must be certified by an approved body, and the engineers need their own qualifications. It’s how you know the refrigerant is being handled legally and safely.
Do you provide F-Gas records?
Yes, on every job. A new system comes with commissioning details, F-Gas records and the manufacturer’s warranty information, while repairs and services get a written note of what was found and done.
Who is responsible for leak checks?
The operator of the equipment, working with qualified engineers. Larger systems need regular checks: at least every 12 months from 5 tCO2e and every 6 months from 50 tCO2e. We can tell you which band your system falls into.
How we handle air source heat pumps in The Moor
An air-to-water heat pump heats water to a lower temperature than a typical boiler which means some radiators may need upsizing. The survey shows which rooms are fine and which need changes, and the quote sets it out. Typical jobs include a boiler that’s getting old and finding a place for the outdoor unit, across air-to-water heat pumps, air-to-air heat pumps and hot water cylinders.
Older and listed homes in villages like The Moor need extra care, because permitted development does not apply within the grounds of a listed building, so consent comes first.
We are an F-Gas certified company, NICEIC approved for electrical work, with MCS certification for heat pumps and Checkatrade membership. Our engineers hold the F-gas qualifications needed to work on refrigerant.
- Location
- The Moor (TN18)
- Region
- Kent
- Price
- A fixed price before we start
- Approvals
- NICEIC approved, F-Gas certified, MCS
- Costs
- Air-to-water £8,000–£16,000 before any grant (0% VAT for homes)
- Telephone
- 07833 053749
- Reviewed
- 30 October 2026
Homes in The Moor and heat pumps
The Valuation Office Agency’s council tax figures put about 38% of homes in and around The Moor before 1919, and about 72% of households live in detached or semi-detached houses, according to the last census (2021). In older homes, the heat loss calculation is especially important, as solid walls and draughts change the size of heat pump needed. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these.
Great Dixter, roughly 4.8 miles south-east, is a reminder to check your home’s listing status: permitted development does not cover listed buildings.
The Moor is about 12 miles north of Hastings, in Kent. Our engineers cover The Moor for air source heat pumps, along with the rest of Kent. In Kent alone we list 922 places and The Moor is among them. Our Eastbourne page covers places nearby, about 20 miles away.
Our nearest recent job to The Moor was on High Street, Battle (TN33), about 8 miles south: installing two Samsung wall-mounted units in the dining room and a single unit in the kitchen preparation area.
Here we cover the TN18 postcode area. From The Moor, Pipers Lane and The Chestnuts to the smaller roads in between, nowhere is left out. We also cover Hawkhurst (1 mile north-east), Little Conghurst (1 mile east), Pipsden (1 mile north-east), Four Throws (1 mile east) and Beal's Green (1 mile north). Further out, we also cover Royal Tunbridge Wells (12 miles north-west), Tonbridge (15 miles north-west), Paddock Wood (11 miles north-west) and Tenterden (8 miles east).
Near you in The Moor
Typical jobs here are in properties near Collingwood Nature Reserve, The Eight Bells Hotel and Hawkhurst Church of England Primary School and the streets around them. The Moor’s nearest station is Etchingham station, roughly 3.3 miles south-west. A little further out are Ticehurst House Hospital (4.6 miles west).
What we do, step by step
Testing is the last part of the visit wherever the system can be switched on. Then we explain what was done and answer your questions, and anything that needs a follow-up is pointed out there and then. All told, the work takes a few days on site, depending on the cylinder, the radiators and the pipework involved. Photos of the room and the outside of the property help us plan a visit to The Moor.
- It begins with your house and the heating it relies on now.
- A heat loss survey is carried out, room by room.
- The design covers the heat pump, emitters, hot water and outdoor unit.
- A fixed-price quote explains the cost, the grant position and the VAT.
- We install, commission and register the system under MCS.
Getting ready for the visit
- Clear the space around the indoor unit, or where it will go
- Have the make and model of any existing unit to hand
- Keep pets out of the rooms we’re working in
Ask for a quote
To get a fixed-price quote, call 07833 053749 with the address and a few details about the rooms or units involved. A few photos make it quicker. We reply to enquiries the same working day.
Related advice
Different systems, different jobs
Heat loss surveys
The survey covers the building fabric and how air moves through it, and the size of each room.
Hot water cylinders
An older cylinder may not suit a heat pump and we tell you if it needs replacing.
What we are called out for in The Moor
A common reason is wanting to stop burning gas, oil or LPG. A heat pump runs on electricity and takes heat from the outside air, which is why it fits that aim.
Any of these is worth a proper look:
- Planning and permitted development questions
- Deciding on the outdoor unit position
- An oil, LPG or gas boiler near the end of its life
If your home is one of the older properties near Church of St Laurence, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
Comparing quotes
- If the quote is based on a survey, photos or a diagnosis
- What happens if the job turns out to be different on the day
- Whether the electrical work is done by a registered contractor, such as NICEIC approved
When something else is needed
An honest diagnosis matters more to us than a booking, so here’s what this work cannot put right:
- Improving the building’s insulation
- Planning approval where permitted development doesn’t apply
- Tax advice on your own circumstances
If in doubt, call us on 07833 053749 and we’ll say what we think before booking.
What the work covers
- Radiator systems
- Hot water cylinders
- Air-to-water heat pumps
- Air-to-air heat pumps
- Homes heated by oil, LPG or gas
- Underfloor heating
Places near The Moor
What else we do in The Moor
What a customer said
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager