Kent · Heat pump installation
Palmer's Green air source heat pumps
We cover Palmer's Green for MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for. A look at the job first, a fixed-price quote and written records at the end.
- Deciding on the outdoor unit position
- Checking emitters for a heat pump
- Choosing between air-to-water and air-to-air
About our air source heat pumps in Palmer's Green
In England, an air source heat pump on a house can often go in under permitted development rights. The conditions include an outdoor unit of no more than 1.5 m³ and compliance with MCS 020(a), and the unit can’t be used solely for cooling or sit within the curtilage of a listed building. We check the rules for your property as part of the survey. If the problem is planning and permitted development questions and radiators that may be too small for a heat pump, we can help.
In a place like Palmer's Green, some homes are listed, and permitted development does not cover listed buildings, so consent comes first.
Equipment warranty comes from the manufacturer, on its own terms, and we set them out on your quote. Each brand sets its own conditions, so we go through them with you rather than leave you to find the small print.
- Where
- Palmer's Green (TN12)
- Wider area
- Kent
- Price guide
- £8,000–£16,000 before the grant, 0% VAT on homes
- Quote
- Fixed, in writing
- Replies
- Answered the same working day
- Approvals
- NICEIC approved, F-Gas certified, MCS
- Call
- 07833 053749
- Reviewed
- 30 October 2026
FAQs for Palmer's Green
Can I get the Boiler Upgrade Scheme grant in Palmer's Green?
Yes, if the home and the heat pump meet the scheme’s rules: Palmer's Green is in England, where it applies. For an air-to-water heat pump the amount is £7,500; an air-to-air system can get £2,500 if it replaces the fossil-fuel heating outright, meets the home’s full heating demand and isn’t an add-on to a boiler. The installer applies, and we are MCS certified.
Will you come out to Palmer's Green?
Yes, and the size of the place makes no difference to how we work. We’re based in East Grinstead and plan each visit so the job can be finished in one trip where possible.
How soon will you get back to me?
The same working day. Then we agree a date that works for you, and you get a fixed price before any work goes ahead.
How does the warranty work?
Warranty comes from the manufacturer and depends on the brand and product. For example, Daikin’s standard warranty on split air conditioning is 2 years and we explain the terms for your brand on the quote.
Which type of heat pump is right for my home?
Air-to-water replaces the boiler for heating and hot water, while air-to-air heats and cools rooms. The survey helps decide. Both are part of what we install.
Do you survey before quoting?
Yes, every time. Diagnosis comes before treatment: the survey tells us what the job needs and how to do it, and the quote is based on that.
Do you offer maintenance contracts?
Yes. Send details of the systems and how they’re used, and we’ll suggest a schedule with a fixed price. Leak checks required by the F-gas rules can be built in for larger systems.
After we have gone
Simple habits make a real difference. We recommend:
- Check what your manufacturer’s warranty asks of you
- Let the heat pump run steadily, as set up at handover
- Find out the grant position at the survey
If anything doesn’t seem right after installation, call us on 07833 053749 or write to us at info@aircondoctor.co.uk and we will talk it through. Annual servicing helps keep the system working well.
Keep the outdoor unit clear of leaves, plants and stored items. Airflow is what it runs on, so keep it clear all year.
What a heat pump looks like in Palmer's Green
The Valuation Office Agency’s council tax figures put about 47% of homes in Palmer's Green and the neighbourhoods around it before 1919, and Census 2021 figures found about 78% of households in detached or semi-detached houses. Older homes can lose heat faster, so a room-by-room heat loss calculation, and sometimes insulation or larger radiators, comes before sizing a heat pump. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these. Central Palmer's Green is inside a conservation area. About 62 listed entries lie within half a mile of central Palmer's Green, Parish Church of All Saints (grade I) among them. So the heat pump survey asks two extra questions here: is the home listed, and is it inside a conservation area?
With Scotney Castle about 4 miles south, it’s worth asking whether your own home is listed before planning a heat pump.
Palmer's Green is about 6 miles east of Royal Tunbridge Wells, in Kent. We cover Palmer's Green for air source heat pumps and across the rest of Kent. Count every place we list in Kent and you reach 922, with Palmer's Green on the list. East Grinstead, roughly 18 miles off, has its own page on this site.
Not far from Palmer's Green, a recent job of ours was on Beacon Road, Crowborough (TN6), about 13 miles south-west: installing a Mitsubishi Electric multi-split system serving four bedrooms and a large home office.
Our engineers cover all of TN12 for air source heat pumps. Neighbouring places we cover include Castle Hill (1 mile north-east), Pearson's Green (1 mile north-east), Horsmonden (1 mile south-east), Mile Oak (1 mile north) and Hazel Street (2 miles south). Larger places within reach include Maidstone (9 miles north-east), Sevenoaks (13 miles north-west), Royal Tunbridge Wells (6 miles west) and Tonbridge (7 miles north-west).
Around Palmer's Green
Locally, jobs take us to houses, flats and workplaces close to Halfway House Public House and Mascalls School and the streets around them. For rail, the closest station is Paddock Wood station, about 2.3 miles north of the centre. Well-known places in the area include Old Scotney Castle (4.1 miles south) and The Hop Farm Museum (3.2 miles north). Open spaces near Palmer's Green include Tudeley Woods RSPB reserve.
How it works
Refrigerant work is done by qualified engineers working for an F-Gas certified company, and electrical work is done by us as NICEIC approved contractors. So on the day, you don’t need a separate electrician for the electrical side. On site, it takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. We agree a date with you and plan the visit to Palmer's Green so we arrive with what’s needed.
- We find out about your home and the heating you have now.
- Every room’s heat loss is worked out on site.
- We design the system, check the radiators and cylinder and look at the outdoor unit position.
- You get a fixed price, with any grant and the VAT set out.
- Then it’s fitted, commissioned and registered with MCS.
Before we arrive
- Clear the space around the indoor unit, or where it will go
- Make sure we can reach the consumer unit or fuse board
- Give us access to the outside wall, roof or yard where the outdoor unit sits
Getting a price
Need a price for air source heat pumps? Please give us a ring on 07833 053749 or drop us a line with a few details about the property. We’ll talk you through the options and give you a fixed-price quote before you commit to anything.
Related advice
What we are called out for in Palmer's Green
Air-to-air systems interest people who want cooling in summer as well as heating. They warm rooms directly through indoor units and switch to cooling in warm weather. Whether a grant applies depends on the scheme conditions.
Look out for any of the following:
- Checking emitters for a heat pump
- Plans to switch to electric heating with a heat pump
- Deciding on the outdoor unit position
If your home is one of the older properties near Parish Church of All Saints, the survey checks whether it’s listed or in a conservation area before the outdoor unit position is chosen.
What to look for in a quote
- Whose warranty applies, and on what terms
- What’s in the price and what isn’t
- The make and model of any parts or equipment being quoted
Managing agents and facilities teams in Palmer's Green
Bigger systems bring extra duties: systems with an effective rated output over 12 kW need a TM44 inspection by an accredited energy assessor at least every 5 years. We arrange the inspection, get the system ready and put right anything it picks up.
When the building owner and the occupier are different, the lease or tenancy agreement normally sets out who maintains what. We can quote either party and send the records to whoever needs them.
Towns and villages near Palmer's Green
Also in Palmer's Green
From one of our customers
“Very professional from the initial survey through to installation. The engineer explained everything clearly and the quote was exactly what we paid. Would not hesitate to recommend AirCon Doctor.”
David W., Haywards Heath