Kent · Heat pump installation
Heat pump installation in Capel, Kent
One call covers MCS certified installation of air source heat pumps for heating and hot water, with the Boiler Upgrade Scheme grant applied for in Capel: diagnosis, fixed price, work and sign-off. An F-Gas certified company, NICEIC approved, on Checkatrade.
- Working out where a cylinder could go
- Finding a place for the outdoor unit
- Wanting to stop using oil, LPG or gas for heating
FAQs for Capel
Is the heat pump grant available in Capel?
Capel is in England, where the Boiler Upgrade Scheme runs. Whether your home qualifies, and for how much, depends on the type of heat pump and the heating it replaces. The installer applies, and we’re MCS certified.
Is planning permission needed for a heat pump in Capel?
The answer turns on the property and where the outdoor unit would sit. The centre of Capel is in a conservation area. On a house, an air source heat pump can often go ahead under permitted development, with an outdoor unit of no more than 1.5 cubic metres and an installation that meets MCS 020(a), which includes a noise check. Those rights don’t reach the grounds of a listed building, and conservation areas rule out walls or roofs facing a road. If that might affect you, we ask Tunbridge Wells council, which is usually the planning authority for Capel.
Can I do the refrigerant work myself?
Not the refrigerant work. The F-gas rules require certified companies and qualified engineers for it, and a new circuit is notifiable under Part P unless a registered electrician, such as a NICEIC approved contractor, does it.
Does servicing affect my warranty?
Check the manufacturer’s terms. Some manufacturers make regular servicing by a qualified engineer a condition of the warranty, so check the terms or ask us. Keep every service record either way.
Can you come out in an emergency?
Yes. There’s a 24/7 emergency line for problems that cannot wait for a planned visit. Call 07833 053749 and tell us what’s happened.
Do you work in Capel?
Yes. Our area takes in London and the counties of the South East, Capel included.
How much time does a heat pump install need?
The work takes several days for an air-to-water system with a new cylinder, less for an air-to-air system. We confirm the timing after the survey, so call us on 07833 053749 or use the quote form to arrange one.
Air source heat pumps in Capel
Installing an air source heat pump in a home is zero-rated for VAT until 31 March 2027, then 5%. This is HMRC’s energy-saving materials relief, which applies to homes rather than businesses. For air-to-air systems, we confirm the VAT on your quote. Please treat this as general information rather than tax advice. The work covers underfloor heating, air-to-water heat pumps and hot water cylinders, and people most often call us about checking emitters for a heat pump and questions about where the outdoor unit can go.
For a home around Capel that’s off mains gas and heated by oil or LPG, an extra £1,500 is available through the Boiler Upgrade Scheme until March 2027.
We’re an F-Gas certified company, NICEIC approved for electrical work, with MCS certification for heat pumps and Checkatrade membership. Refrigerant work is done by engineers who hold the F-gas qualifications the law requires.
- Location
- Capel (TN12)
- Wider area
- Kent
- Certified
- NICEIC approved, F-Gas certified, MCS
- Quote
- A fixed price before any work starts
- Typical price
- £8,000–£16,000 (0% VAT on homes), before the grant
- Replies
- On the working day you ask
- Phone
- 07833 053749
- Updated
- 30 October 2026
Also in Capel
What air source heat pumps cannot fix
Not every problem is solved by air source heat pumps, and we will tell you before any work starts. It doesn’t solve:
- Tax rulings, which only HMRC can give
- Planning approval where permitted development doesn’t apply
- Gas boiler work, such as disconnecting the old boiler, which needs a Gas Safe registered engineer
If you are not sure, just ring 07833 053749 or send an email and we will give you a straight answer before you book.
What we work on in Capel
- Homes heated by oil, LPG or gas
- Air-to-air heat pumps
- Air-to-water heat pumps
- Hot water cylinders
- Underfloor heating
- Radiator systems
Safe owner checks
Leave the units and pipework where they are. Disconnecting a system means dealing with refrigerant, which only a qualified engineer can do, and the electrics need care too. Ask us to quote for a move instead.
Refrigerant is off limits for anyone without the right qualifications. The law requires anyone working on equipment containing F gas to hold the right qualifications, and the company to be certified, and refrigerant lines can cause cold burns. A suspected leak is our job, not yours.
What happens on the day
Think of the visit in three stages: diagnose, treat and sign off. First comes a careful look at the system or the space, then we do the work, and finally we test, record and explain. The middle part takes longest, and that takes a few days on site, depending on the cylinder, the radiators and the pipework involved. For a place like Capel, the timing is set with you and the travel is our side of the planning.
- First, a chat about the property and your goals for the heating.
- The survey checks heat loss, emitters, hot water and the outdoor unit position.
- We explain which type of heat pump suits the home and whether a grant could apply.
- Installation follows on the agreed dates.
- The job ends with commissioning, the MCS certificate and a walk through the controls.
Getting ready for the visit
- Tell us about any building rules, permits or sign-in
- Make sure we can reach the outdoor unit, or where it will go
- Arrange for someone to be there to let us in
Ask for a quote
Photos are enough for some jobs; others need a visit first. Multi-room systems, commercial buildings and anything with a long or hidden pipe route are normally surveyed first. Either way, the quote is fixed before anything goes ahead.
Read more
What affects the quote in Capel
The quote reflects the job in front of us. We take into account:
- The number of rooms, units or zones
- One-off work versus a regular service cycle
- How easy the units are to reach
Putting the work off seldom saves money. Small problems, from blocked filters to slow leaks, tend to get worse, and a struggling system uses more electricity to do less. If you are unsure, phone 07833 053749, or email if that’s easier and we will give you an honest view and a fixed price.
Asking for a quote
When you call or email, it’s useful to have:
- A photo of the consumer unit with the cover closed
- The remote or wall controller showing any error
- The paperwork from the last service, if you have it
The quickest way to a quote is to send pictures: the inside and outside of the property where the work is, plus the rating plate of any unit already there. Tell us the address and what you need, and simple jobs can often be priced without a visit.
Air source heat pumps in Capel: the local picture
About 69% of households live in detached or semi-detached houses, according to the 2021 Census. Finding room for the outdoor unit and a cylinder is seldom a problem in homes like these.
Sizing comes from the heat each room loses on a cold day, not from the size of the old boiler. Live in one of the older houses around Church of St Thomas à Becket? Expect the survey to look closely at heat loss and at the building’s planning status.
Capel is about 3 miles south-east of Tonbridge, in Kent. Our engineers cover Capel for air source heat pumps, along with the rest of Kent. Count every place we list in Kent and you reach 922, with Capel on the list. Our East Grinstead page covers places nearby, about 16 miles away.
Our nearest recent job to Capel was on Beacon Road, Crowborough (TN6), about 12 miles south-west: installing a Mitsubishi Electric multi-split system serving four bedrooms and a large home office.
Jobs in TN12 are looked at, quoted and booked the same way as anywhere else. Redwood Park, Alders Road and Church Lane and the roads off them are all inside our area. Places around Capel that are also on our list: Five Oak Green (1 mile north-east), Colt's Hill (1 mile east), Crockhurst Street (1 mile west), Tudeley (1 mile north-west) and Tudeley Hale (2 miles north-west). We also work in nearby towns such as Maidstone (10 miles north-east), Sevenoaks (10 miles north-west), Royal Tunbridge Wells (4 miles south-west) and Tonbridge (3 miles north-west).
Landmarks near Capel
Typical jobs here are in properties near Foal Hurst Wood, The Dovecote Inn and Mascalls School, among other places. Capel’s nearest station is Paddock Wood station, about 2 miles east of the centre. Nearby you’ll also find Tonbridge Castle (3.4 miles north-west) and Tunbridge Wells Hospital (2.5 miles south-west). The countryside around Capel includes Tudeley Woods RSPB reserve and Barden Lake.
A customer’s words
“Office air con broke down in the July heatwave. Called at 8am, engineer was here by noon and fixed within 2 hours. Brilliant emergency response. They now hold the service contract for the whole building.”
James T., Crawley, office manager